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Rating Summary

1.5

13 reviews

5
54%
4
69%
3
85%
2
100%
1
85%

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Reviews for Império Serigrafia

Maria Laura Pereira Correa

Maria Laura Pereira Correa

1

I made a purchase on January 10, 2025, and it took 17 days for the carrier to deliver my merchandise. My shipment was lost, and I'm asking for my money back. I've been demanding my rights for 13 days, and nothing. They don't respond; the owner, Tânia, ignores my messages and appeals. I've only suffered losses and still haven't received my money. It was an investment of R$3,250.00.

William dos Anjos

William dos Anjos

1

I left 10 aluminum screens for repair. They promised me 5 days. After a 3-day delay and much insistence, they gave me a deadline. Another 7 days... I took the screens back and had them repaired at another store on the same floor as the gallery. WhatsApp service is terrible, I don't recommend it.

Juliano Silva Mota

Juliano Silva Mota

1

Terrible service, and apparently they don't care about customer service at all. Be careful when purchasing, as you may not receive the products.

ericson ruppenthal

ericson ruppenthal

1

Don't buy, it's just stress. It was good, but now they don't respond and they don't deliver the goods. Now I'm out 300 reais waiting for this situation to be resolved. Disregard for the customer. NEVER AGAIN!

Karen Merola

Karen Merola

5

I have nothing but praise! They made a custom-sized claw for me, and I requested expedited shipping. It arrived ahead of schedule! I'd especially like to thank Tânia, who was very helpful!

Haiston Santos Moreira Soares

Haiston Santos Moreira Soares

1

I bought a display stand from this store a month ago, only because I recommended it. The pre-sale service was great, but the after-sale service was awful. They didn't ship the product for almost 30 days, and I had to keep calling for almost seven days straight to get my money back. Not to mention, the salesperson has no respect whatsoever. She didn't show the slightest concern for me. My company is HS Silk Screen. I DO NOT RECOMMEND, and I'm only giving it a zero because there's no way around it!

Larissa Fernanda

Larissa Fernanda

1

They sent me a screen printing screen that was larger than I needed. I contacted them and they sent me a picture of another screen that they would send in the correct size, but they disappeared and haven't responded anywhere. They're disrespectful to the customer. Terrible service.

Vinicius Cruz

Vinicius Cruz

1

Only one star because it's impossible to give 0. It took almost 20 days to complete my purchase with the orders I placed, and to resolve the issues I had, I've been waiting another 20 days just to REPLY ON WHATSAPP!

Luan de Carvalho Ramiro

Luan de Carvalho Ramiro

1

Super expensive place compared to other stores, terrible service, it's much more worth asking the price elsewhere first.

Hiram Schincariol

Hiram Schincariol

1

The products themselves are good, thanks to the suppliers, but the service at the counter is terrible, the attendant doesn't know anything, doesn't know the prices, and still thinks it's bad to ask more than one thing...