The place is nice, and the idea of having bands perform there was a genius idea.
But the waitresses' service is chaotic.
They have no training whatsoever. We order beer..... And they don't bring the glasses....... When they bring the glasses, they don't bring the menu....
After 30 minutes of ordering a simple dish, I went to complain to the manager and discovered that my order hadn't been placed....
In short, the food is good. The place is wonderful, but it definitely deserves better service.
I hope you use the feedback to improve the customer experience, because the place has enormous potential!! The place is beautiful, and the band that played today was great! The space is wonderful, but please don't make customers want to come back because of the service... which was catastrophic. It was clear that there was no organized leadership, and there were constant disagreements among the staff. Orders went wrong, orders were incorrect, and orders took a long time to arrive.
We ordered two fries and two burgers. One of the fries took over 40 minutes to arrive, and the other was wrong (without the bacon and cheese) - but they were delicious. One of the burgers took over an hour to arrive, and we had to pay at least three times for it to arrive... It was exhausting, and the burger wasn't tasty.
The servers are very polite and friendly, but clearly disorganized. I believe it's due to the confusing ordering and billing system: customers are supposed to pick up their drinks, but food is delivered to the table. You pay when you order, and another serious issue is that the service charge is added to the order, meaning the customer isn't given the option to opt out—and they pay before the service is actually completed. I would pay, even in this chaos, because I understand it's important for the staff, but I believe this practice is not legal!
Another issue: the place gets crowded, and there's only one bathroom for everyone.
We really enjoyed it and will definitely be back. Good food, good music, and great service. It was just very hot, so we hope to have evening events someday too.
Nice atmosphere to enjoy and relax
Inside Galeria do Rock
Very friendly and attentive staff
My tip is to add more options to the menu.
I went with my daughter and we really enjoyed it!
We were at Dio's cover, and there weren't enough waiters to serve draft beer. We had to wait in long lines to get drinks, and they had to sell them quickly because there were mobile cashiers, which, by the way, was the saving grace. They were super friendly and, when draft beer was out, tried to sell other drinks. There was no draft beer on a sunny, open-air Saturday. It needs a lot of organization. The show was incredible, the venue is wonderful, but there was zero organization.