Rooftop Galeria do Rock

There's no safety net at the site. Given the notorious history of falls from the rock gallery's spans, the only thing standing between you and death is this plastic roof or a 50-cm wall in front. A trip, a shove, or a small disturbance is all it takes to cause a fall. The place is a tragedy waiting to happen. The bare minimum is a rigid barrier like the one on Martinelli's terrace. At least 1.50 meters high, with spans smaller than a child's body, and reinforced with struts. The way it is, we'll see this establishment on the news soon, and that will be the death of the rock gallery as a whole.

What could have been a really cool experience, the service was not only poor, but also ruined much of the show we paid to see. There were two beer outlets. On the first try, I spent 40 minutes in a line with only 10 people because instead of selling beer in cans and pouring it into a plastic cup, they try to slowly pour it from a keg. The second try was more frustrating because I paid, stood in line, and with two people left, the draft beer ran out. There are only two bathrooms, and they smell awful. Tip: If there's even the slightest forecast of rain, I advise you not to go. On the other hand, it had everything to be a place with really cool shows, since we lack a venue for the rock scene, especially metal, in São Paulo. What's incomprehensible is that the audience is poorly served and the business loses its profits simply by insisting on keg beer when every event or venue uses the canned beer method. They would sell much more.

We were at Dio's cover, and there weren't enough waiters to serve draft beer. We had to wait in long lines to get drinks, and they had to sell them quickly because there were mobile cashiers, which, by the way, was the saving grace. They were super friendly and, when draft beer was out, tried to sell other drinks. There was no draft beer on a sunny, open-air Saturday. It needs a lot of organization. The show was incredible, the venue is wonderful, but there was zero organization.

The space has potential, but it needs a lot of improvement. We went on November 16th for a band performance, and it was a disaster: there was nowhere to sit, the lines to order were enormous, and the menu (which is already limited, offering only fries, nuts, pizza, and a burger) was lacking in many options (only burgers and fries). After waiting in line for half an hour to order, we waited over an hour for the order to be ready, and when it arrived, it was wrong—both mine and the people accompanying me. Aside from the band, which started playing over an hour late, they barely played anything and then went to intermission. Everything is very amateurish. Organization, planning, menu variety, and especially service need improvement.

The atmosphere is actually nice, but the service... The place opens at 11, and until 1:00 the kitchen staff took turns seeing who could smoke the most, which is why they didn't serve anything on the menu until 2:00 PM. The band starts an hour and a half late. Don't go hungry; the food takes hours to arrive and arrives cold. The only problem there is the service. - It needs to be standardized, uniform (you don't know who's a customer and who's serving) - Organize the order of orders - The kitchen has to have at least fries before opening - And there's no problem with smoking, but do your job.