Janildo Barbosa
When a company apologizes a lot, it's because a lot of things aren't working as they should, and that's the case with Salão 4P, at Galeria do Rock. It was my first and last experience with this establishment. I'll list the terrible impressions I had: 1 - Lack of commitment: The professional Diogo had scheduled an appointment for 3:00 PM. I showed up at the scheduled time and was only seen an hour and a half later. What's the point of a schedule with times that aren't followed? 2 - Lack of organization: From the beginning, the service was quite chaotic: outdated information on the website. I was told they could do the braid style I requested, but then was told otherwise. The WhatsApp channel provided is personal and not a professional profile. 3 - Lack of respect: During my long wait for the "almost" professional, Diogo, I noticed a lady and her daughter who had been waiting since 11 a.m. and a young man who had arrived to buy a piece of clothing from the salon's brand, but no one had come to help him. Depressing! 4 - Lack of care - During the process of preparing the hair for braiding, I noticed a slackness when detangling it. These professionals forget that "touching" a client's hair is, above all, a gesture of "care." 5 - Terrible work: I asked for one "thing" and received another. I believe that before "serving" someone, you need to "understand." I did research, brought photos, explained what I didn't want done, and surprisingly, everything still went wrong. I keep asking myself: Why is the salon called 4P? Professionalism? Punctuality? Patience? Presence? I don't know, but it would make more sense to me if it were called 4F because of the shortcomings mentioned above. What legitimizes a company's name isn't fancy or trendy words; it's the way we're treated. I don't recommend it.
