Eduardo M * (*)
I'm from another state, and because of that, this company was recommended to me by major retailers in my city. I bought, used, and liked the products, but from the beginning, the WhatsApp customer service has been fraught with issues. I believe the customer service is handled by multiple employees; after all, the owners have to keep up with their salaries and wouldn't have time to assist everyone. In my last contact, today, I asked two questions through the company's app, but again, the person on the other end was quick and oblivious to the customer. I've always treated them with respect and politeness, and I have screenshots to prove it, but the person on the other end always acted ironically and, so to speak, mockingly. In this last contact, I mentioned the tremendous lack of politeness when answering simple questions. The person never responds. They go to the company's website, copy and paste information about the product, but the answer, which should be simple, NEVER gets given. I don't believe this behavior is from Camila or her husband, whom I follow on Instagram and YouTube. It's certain that it must be some dissatisfied employee who takes it all out on the first customer they see. When you're working with the public, you need to understand that personal and professional problems are resolved with your tormentors. Never with the customer. I bought it, liked it, and tried again. But given what I've observed over this period, I've come to the conclusion that I'll look for another supplier, as this one didn't live up to their social media claims. I know of huge chains that have gradually gone bankrupt, and in all of them, customers always reported what that fateful day indicated: POOR SERVICE. I WILL NEVER BUY FROM YOU AGAIN.
