Shop front displaying custom embroidery and leather repair services with various patches and hats.
A shop called Newpan specializing in leather repair and embroidery, with a display of hats and patches.
A person holds a business card for Newpan, a leather repair and embroidery shop.
An embroidered patch featuring a stylized Rastafarian figure with dreadlocks smoking a cigarette.
Shop front of Newpan, specializing in leather reform and embroidery, with various patches and hats displayed.
Based on 9 reviews
Out of 168 shops
Not enough ratings
E. G.
If I had read all the customer reviews beforehand, I wouldn't have had my work done with them and would have saved myself unnecessary stress. The embroidery was horrible, thank goodness I made a few pieces for testing, but even those pieces I had to discard had nothing to do with the specifications I gave when ordering, they did it however they wanted without any care and the result was terrible (and I paid for it).
Levi Andrade
DO NOT BUY FROM THIS STORE! I ORDERED TWO CAPS TO SEE IF THE SERVICE WOULD BE GOOD, AS I WOULD NEED 50 ITEMS. I SENT THEM EXACTLY HOW I WANTED IT TO BE WRITTEN ON THE CAP, AND THEY MADE A MISTAKE IN THE WRITING BECAUSE I SENT IT TWICE. I ASKED THEM TO FIX IT, BUT THE WOMAN WAS SUPER RUDE, AFTER LEAVING ME FOR MORE THAN 2 DAYS WITHOUT A RESPONSE. THEY REFUSED TO PAY FOR THE PRODUCT TO BE RETURNED TO THE STORE FOR THEM TO FIX. NOT ONLY BEING WRONG, THE EMBROIDERY IS OF VERY POOR QUALITY. IF I HAD SEEN THESE COMMENTS EARLIER, I WOULDN'T HAVE BUYED FROM THIS "STORE." THE EMPLOYEE IS COMPLETELY UNEDUCATED, AND SO IS THE PERSON IN CHARGE.
Grace Santos
It seems they operate on the strength of hatred. Last week I went looking for information and asked about a product in the display window, and was told very harshly that they didn't carry that model. I persisted and asked about another product that was also on display, and again I was told they don't offer that service. What's the point of an updated display window and good service, right?
renato reinert
Terrible service They don't meet the delivery deadline. I left eight shirts on a Saturday to be embroidered, and they were supposed to be delivered on Tuesday. I arrived Wednesday morning to pick them up, but they hadn't even started the work. I went to pick them up at 6 p.m., and they were still embroidering. I went to count the shirts, and one was missing, and they couldn't explain why. I was out of pocket. I don't recommend this place.
Paula
They gave a deadline and didn't meet it. Furthermore, the attendant was incredibly rude and completely unconcerned about resolving the issue. I'll never go there again. If you go, be prepared to be mistreated. It feels like the company is treating the customer as if they're doing them a favor. Sad.
pedro fortuna
New Pan Bordados, in Galeria do Rock, is a better and more affordable choice. Mine was super cheap and done on the spot! Perfect for those looking for quick, express, and personalized embroidery, patches, and clothing repairs. Attentive service, open on Saturdays, fair prices, and excellent finishes. I recommend it to anyone looking to customize pieces or give their clothing a new look.
Angel Karlosky
I went to the gallery because it's a reference and has embroidery shops in the basement, and I came across this one. For me, it was the best experience. I'd looked for other places to do this and didn't have a good experience. But Edi and Lia were incredibly polite, they served us incredibly well, and their work was simply magnificent. I loved the vest, and the embroidery was sensational. That's because they didn't have the patches, but Edi made them anyway, and they turned out amazing. Congratulations, and I'll definitely be back. Highly recommended.
eder jose de oliveira
Great service, they respect the promised deadline and the service is of excellent quality! Grazi and Edi are amazing.
Thais Oliveira
I was very well received and attended to by the young man, and so far nothing but praise. Super attentive.
